Privacy Policy

Introduction & Scope

Welcome to the Privacy Policy of CristalPoke. This policy outlines how we collect, use, and protect your personal information. This policy applies to all users of our services and websites.

Types of Data Collected

We collect various types of data, including:

• Personal Data: Name, email address, phone number, and payment information.
• Technical Data: IP address, browser type, and usage data through cookies.
• Optional Fields: Preferences, interests, and feedback provided voluntarily.

Purposes & Legal Basis

Your data is processed for the following purposes:

• Personal Data: To manage user accounts and provide services (contract).
• Technical Data: To improve website functionality and user experience (legitimate interest).
• Optional Fields: To personalise user experience based on preferences (consent).

Retention Periods

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Personal data may be retained for a maximum of five years post any interaction.

Third-Party Disclosures

Your information may be shared with third parties, including:

• Analytics Providers: To understand user behaviour.
• Payment Processors: To handle transactions securely.
• Service Providers: To fulfil services on our behalf.

Security Measures

We implement a variety of security measures to protect your information, including:

• Data encryption during transmission and storage.
• Access controls to restrict unauthorised access.
• Regular security audits to ensure compliance and integrity.

User Rights & Requests

You have rights regarding your data, including:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Request limitation of processing.
• Portability: Request data transfer to another service.
• Objection: Object to data processing based on legitimate interests.

International Transfers

If your data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions by relevant authorities.

Contact for Privacy Queries

If you have any questions about this privacy policy or need assistance regarding your rights, please contact us at [email protected].