Contacts
Contact Us
At CristalPoke, we strive to provide our customers with the best support and assistance possible. Whether you have inquiries regarding our services, need assistance with your account, or wish to provide feedback, our dedicated team is here to help.
Email Support
You can reach out to us via email at [email protected]. We aim to respond to all inquiries within 24 hours on business days.
Phone Support
For immediate assistance, feel free to call us at (02) 5555 0123. Our support team is ready to assist you during our working hours.
Working Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM – 8:00 PM AEST
- Saturday: 10:00 AM – 6:00 PM AEST
- Sunday: Closed
Support Channels
In addition to email and phone support, we offer several other avenues for assistance:
- Live Chat Support: Currently, we do not have live chat available.
- Callback Requests: To request a callback, please send us an email with your contact number and preferred time, and our team will get back to you.
Map Directions
For those wishing to visit us in person, our legal address is:
CristalPoke,123 Casino Lane,
Sydney, NSW, 2000, Australia.
You can find directions by clicking here.
Escalation Procedure
If you feel that your issue has not been resolved satisfactorily, please follow the escalation procedure:
- Contact our support team directly via email with details of your concern.
- Ensure all prior communications are included for context.
- A senior support representative will review your case and respond within 48 hours.
CristalPoke operates under the jurisdiction of the Northern Territory of Australia, holding a valid casino gaming license. Our geographical service area includes players located within Australia only.
We only review CristalPoke and are not its official representative.
